Prepare your items

Please read the erasure disclaimer before making a donation.
We cannot recover files from an erased hard drive and it is against our policy to access any files on a donated device.

Transfer any data that you might want to keep
We won't be able to do this for you and definitely won't be able to get it back once the data is erased. Consider using an external hard drive or remote storage to regularly back-up your data.

Disconnect Apple devices from iCloud
This is easy to do and your device doesn’t have to be working, just follow these simple steps:

Sign in to your account on iCloud.com/find
Click ‘All devices’ and select the device you’re donating and click ‘Erase’
Once this is complete, select ‘Remove from account’.
For older devices, you may just have to click the ‘x’ to disconnect from your account.

Remove or reset your security pin/password
On Apple devices, this can be done in a few simple steps:

Go to ‘Settings’ and select ‘Touch ID & Passcode’ (‘Face ID & Passcode’ for more recent devices).
Enter your passcode and select ‘Turn Passcode Off’.
- If this option is unavailable (appears ‘greyed-out’), please select ‘Change Passcode’.
- Enter your old passcode and set the new passcode to ‘0101’.

NOTE – we NEVER switch on or unlock your device to do anything other than erase your data. It is a disciplinable action for our employees to do so. The removal/change of passcode allows us to refurbish the device for reuse after the data erasure process

Don't lose your software
Make a list of any software you might want to carry over to a new device, including license codes and login information.

Remove any loose media
This includes things like USBs, CDs, Floppy Disks, SIM cards and memory cards. We can erase these items too, but remove them from your device first.

Include any charging or power cables
Charging and power cables make it easier for us to process and reuse the items you donate!

Bring your items to the main entrance
Please make sure you have your items ready as our drivers work on a tight schedule and will not be able to enter your property.
If you live in a flat, please be ready to bring your items to the main entrance to the building.